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01

What is the setup time for new dedicated server?

New servers are generally set up within three business days after the order is placed and the order invoice processed.

02

Is there a minimum time contract/commitment?

All servers are carried on a month to month contract (even if a longer contract period is selected during the ordering process) unless otherwise specified in the client’s contract and agreed to by both the client and ISPHonduras. Server cancellations must be made 30 days prior to the next renewal date of invoicing.

03

What software is installed by default?

All new servers are set up with CentOS, the apache web server, php, mySQL, exim, ZendGuard, IonCube Loaders, a software firewall application, and perl.

04

Will I Have full root access to my server?

Root access is granted for any dedicated server. The root password must be kept on file with support at all times to ensure there are no delays if any issues arise on the server that require attention and so that routine maintenance, such as kernel updates, can be performed.

05

What if i need help?

We are pleased to offer the same level of technical support to dedicated server clients as we offer to all other clients. If there is an issue on which you require our assistance, contact us via chat, email or phone and we’ll be glad to help. Support for dedicated servers, like support for all clients, is available 24/7. An emergency paging address is provided for dedicated server clients after setup, in the event an emergency ticket to the helpdesk is not answered within 10 minutes.

01

What is a Shared IP?

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02

HOW DO I TRANSFER WEB PAGES TO SERVER?

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03

PURCHASED A HOSTING, NOW WHAT DO I DO?

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04

How do I purchase a Dedicated Hosting for my hosting account?

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05

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

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01

What is a Reseller IP?

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02

HOW DO I TRANSFER WEB PAGES TO SERVER?

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03

PURCHASED A HOSTING, NOW WHAT DO I DO?

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04

How do I purchase a Dedicated Hosting for my hosting account?

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05

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

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01

How long does it take before my service is installed?

5-7 working days from order submission

02

How is my service billed?

Our services are billed for in advance. This means that when you are debited, you are paying for the next months service.

03

Can I stop my service when I go on holiday?

Unfortunately we do not allow for the temporary suspension of services. We have to continue operating a reliable network, monitoring links, billing etc. regardless of your individual usage.

04

My router is showing an orange light/ no internet ?

Check if all the cables are connected properly. If you are using MYiweb wireless please check that the POE box that your router is connected to is powered and properly connected. Once this has been done please reboot the router. If you are using fibre please check that your ethernet cable is properly connected to the white box where the yellow fibre cable is connected to. Is the white box powered up? Once this has been done please reboot the router.

05

When I scan for my WiFi network name I am not seeing my selected WiFi name?

Your router may have been defaulted by accident. Please contact our help desk to assist you in resetting your WiFi name or follow the user manual that came with your router to set this up again.